Claim Procedure
Ship the goods to the following address:
- Mailstep hall D2 - Topforsport
Do Čertous st. 2760/10
Prague, 193 00
Czech Republic
- If the product is defective, don’t use it and send it back immediately.
Step 1
Fill out the claim form online in the overview of your orders.
Don't forget to fill in your IBAN.
After completing the form, you will get your claim number.
Step 2
Write your claim number on a hard copy of the invoice and pack it together with the claimed product.
The original packaging is not necessary.
The product has to be dry and clean.
Step 3
Drop your parcel off in the nearest post office/ courier.
The shipping is paid by the customer. Do not send goods via cash on delivery.
Personal drop-off at this address is not possible.
Step 4
We will inform you per email about receiving of the goods.
The claim will be processed in 30 days and you will be informed about the claim result via email.
EUR - Germany (Deutsch)
EUR - Austria (Deutsch)
CHF - Switzerland (Deutsch)
EUR - Italy (Italiano)
EUR - Netherlands (Dutch)
PLN - Poland (Polski)
BGN - Bulgaria (BG)
EUR - Croatia (Hrvatski)
CZK - Czech Republic (Česky)
DKK - Denmark (Dansk)
EUR - Finland (Suo̯mi)
EUR - Greece (EL)
HUF - Hungary (Magyar)
EUR - Portugal (Português)
RON - Romania (Româna)
EUR - Slovak Republic (Slovensky)
EUR - Slovenia (Slovenski)
EUR - Spain (Español)
SEK - Sweden (Svenska)
+49 79 519 549 600 
info@11teamsports.ie